SHIPPING POLICY
At Gaia's Pantry
we are committed to delivering your premium
South African kosher meat products to you quickly and in perfect condition.
🥩 Frozen Boerewors Deliveries
We deliver frozen boerewors to the Sharon area once every two weeks.
Current pick-up points:
Raanana
Kfar Saba
Hakatatzavim, Nice 64, Sderot (serving the South and surrounding areas)
You will receive an email update with your delivery status once your order is on its way.
📦 Dry Goods Deliveries
Nationwide delivery across Israel.
Flat-rate shipping cost: 40 NIS per order.
Applies to all dry goods (e.g., biltong, spices, sauces).
🎁 Free Delivery
Orders over 500 NIS qualify for FREE delivery.
⏱ Delivery Schedule
Frozen items: Delivered every two weeks in the Sharon area (pick-up in Raanana and Kfar Saba).
Dry goods: Shipped nationwide, usually within 5–7 business days.
🔄 Combined Orders (Frozen + Dry)
If you order both frozen and dry items, you’ll only be charged one flat fee of 40 NIS.
WHAT IF MY ORDER IS DAMAGED OR LOST?
If your package arrives damaged or the product is ruined, please follow these steps:
1. Take a photo of the damaged box.
2. Take a photo of the damaged product.
3. Email us the photos along with a brief description of the situation (e.g., where the package was left, any other details that might help with a claim).
We will promptly work to replace or refund your damaged products.
If your tracking shows delivered but you didn’t receive it, please wait one more day.
Sometimes carriers mark the package as delivered to meet their shipping quotas, but it may only be delivered the following day. If your order is still missing, please contact us so we can open an investigation and file a claim if necessary.
WILL MY MEAT BE SAFE IN TRANSIT?